FDIC Customer Assistance
Last updated: May 1, 2009

The Federal Deposit Insurance Corporation (FDIC) has created the Office of the Ombudsman that is specifically designed to assist customers with loans at failed banks. This complements the extensive work that the FDIC conducts on behalf of the public, and is another effort to provide effective avenues to address questions or concerns of borrowers of failed banks. The FDIC's Division of Resolutions and Receiverships (DRR) will continue to have primary responsibility for working closely and proactively with customers of failed banks to address their concerns and transition them to new banking and lending relationships.  However, this unit gives borrowers an additional venue for having their concerns addressed by the FDIC. ·         A Borrower's Guide to an FDIC Insured Bank Failure This guide will help inform customers that had loans with failed institutions about what they can expect to occur in the receivership process, including the disposition of loans, workout steps taken on delinquent loans and an explanation of borrower rights.  The guide will also provide borrowers with the resources to quickly address issues with the FDIC, including contact information for the Ombudsman's Office. ·         FDIC Office of the Ombudsman For general inquiries for the banking industry and the general public: ·         Email: ombudsman@fdic.gov ·         Telephone: 1-877-275-3342. (At the end of the message, select option 3.)